Terms & Conditions

Tenspick provides technology, digital and business solutions, which may include:

• Website design and development
• Web applications and software development
• Mobile application development
• UI/UX design
• Digital marketing
• Search Engine Optimization (SEO)
• Social media management
• Content creation
• Graphic design
• Video and AI-generated content
• AI automation and AI solutions
• Business process automation
• CRM and ERP solutions
• Payment gateway integrations
• WhatsApp and communication automation
• Hosting and website maintenance
• Domain-related services
• Technical consulting
• Software integrations
• Other technology and digital services agreed between Tenspick and the customer

The exact services provided to a customer will be defined in the applicable quotation, proposal, Statement of Work (“SOW”), invoice, purchase order, service agreement or other written communication approved by both parties.

For these Terms:

• “Tenspick”, “we”, “us” or “our” means Tenspick and its authorised representatives.
• “Client”, “Customer”, “you” or “your” means the individual, company, organisation or entity purchasing or using our services.
• “Services” means the services agreed between Tenspick and the Client.
• “Deliverables” means the final work products specifically agreed to be delivered to the Client.
• “Third-Party Services” means services, software, APIs, platforms, hosting providers, payment gateways, plugins, libraries, AI services, cloud services, communication platforms and other products operated by third parties.
• “Project” means a specific engagement undertaken by Tenspick for the Client.

By placing an order, making a payment, signing a proposal, approving a quotation, providing project instructions or requesting commencement of work, the Client accepts these Terms.

Where a separate written agreement, quotation, SOW or proposal has been executed, that document may contain additional project-specific terms.

If there is a conflict between these Terms and a signed project agreement, the signed project agreement will prevail to the extent of that conflict.

Before commencing a project, Tenspick may provide the Client with:

• Project scope
• Deliverables
• Estimated timeline
• Pricing
• Number of revisions
• Payment schedule
• Technical requirements
• Client responsibilities
• Third-party dependencies
• Maintenance terms

Only items expressly included in the approved scope are included in the project price.

Requests outside the agreed scope may be treated as additional work and may result in additional charges and/or timeline changes.

The Client may request changes during a project.

Changes may include:

• New features
• Additional pages
• New integrations
• Additional designs
• Additional revisions
• Changes to previously approved functionality
• Changes in technical requirements
• Changes to content or structure

Tenspick may evaluate the request and provide an additional quotation or revised timeline.

Work on additional requirements will begin only after approval where such approval is required.

The Client agrees to provide accurate, complete and timely information required to perform the Services.

The Client is responsible for providing, where applicable:

• Text and website content
• Images
• Logos
• Brand assets
• Product information
• Business information
• Login credentials
• API keys
• Hosting access
• Domain access
• Social media access
• Required approvals
• Legal documents
• Product/service information

The Client must ensure that all materials supplied to Tenspick are lawful and do not infringe third-party rights.

Delays caused by the Client may result in corresponding changes to the project timeline.

Unless specifically included in the agreed scope, the Client is responsible for the accuracy and legality of:

• Business claims
• Product descriptions
• Prices
• Offers
• Legal statements
• Terms and conditions
• Privacy policies
• Regulatory disclosures
• Images
• Testimonials
• Customer reviews
• Marketing claims

Tenspick may assist with content creation, but the Client remains responsible for approving final content before publication.

Where AI tools or AI-generated content are used, the Client acknowledges that AI-generated outputs may contain inaccuracies, inconsistencies, omissions or unexpected results.

AI-generated content may include:

• Text
• Images
• Videos
• Voice
• Graphics
• Code
• Marketing materials
• Automated responses

The Client is responsible for reviewing and approving AI-generated material before commercial use unless otherwise agreed in writing.

Tenspick does not guarantee that AI-generated content will always be unique, error-free or suitable for every intended purpose.

Where third-party AI platforms are used, their terms and policies may also apply.

For website development projects:

Tenspick will develop the website according to the agreed scope.

The project may include, depending on the selected package:

• UI/UX design
• Front-end development
• Back-end development
• Database integration
• API integration
• CMS integration
• Responsive design
• Basic SEO implementation
• Deployment

Features not included in the agreed scope will be charged separately where applicable.

The Client is responsible for reviewing the website before final approval.

For custom software projects, the development scope, technology stack, features, integrations and delivery milestones may be specified in a separate SOW.

Software development may involve dependencies including:

• Hosting
• Cloud infrastructure
• APIs
• Databases
• Payment gateways
• Authentication providers
• SMS providers
• Email providers
• WhatsApp providers
• AI providers
• Open-source packages
• Other third-party services

Changes, limitations or outages affecting these dependencies may affect functionality or timelines.

Digital marketing services may include:

• Social media management
• Social media advertising
• Search engine marketing
• SEO
• Content marketing
• Creative production
• Campaign management
• Lead generation
• Analytics

Marketing results depend on multiple factors outside Tenspick’s control.

Tenspick does not guarantee:

• A specific number of leads
• A specific number of sales
• A specific revenue amount
• A specific ranking position
• Viral reach
• Specific engagement
• Specific advertising performance

Advertising budgets paid to third-party advertising platforms are separate from Tenspick’s service fees unless expressly stated otherwise.

SEO is an ongoing process and search-engine algorithms may change without notice.

Tenspick does not guarantee:

• #1 Google rankings
• Permanent rankings
• Guaranteed traffic
• Guaranteed leads
• Guaranteed conversions

Search engine actions, algorithm updates, penalties, competition, website changes and third-party factors may affect SEO performance.

For social media management, the Client remains responsible for approving content, offers, claims and published information.

Tenspick is not responsible for:

• Platform outages
• Account suspensions
• Algorithm changes
• Changes in platform policies
• Third-party moderation decisions
• Loss of followers
• Reduced organic reach
• Advertising account restrictions

Where account access is provided, Tenspick will use reasonable care in handling such access.

Where Tenspick assists with domain registration, hosting or related services, such services may be provided through third-party providers.

Domain names remain subject to the rules and policies of the relevant registrar.

Hosting performance may depend on the selected hosting provider and infrastructure.

Unless explicitly included in a maintenance or hosting agreement, Tenspick does not guarantee uninterrupted hosting availability.

Domain renewal and hosting renewal fees are the Client’s responsibility unless otherwise agreed.

Tenspick may integrate or use third-party services including:

• Google services
• Meta services
• WhatsApp services
• Payment gateways
• Cloud providers
• Hosting providers
• Email providers
• AI platforms
• Analytics platforms
• CRM platforms
• APIs
• Plugins
• Themes
• Software libraries

Third-party services are governed by their own terms and policies.

Tenspick is not responsible for changes, outages, suspension, pricing changes, security incidents or discontinuation of third-party services.

If a third-party provider charges a fee, that fee may be payable separately by the Client.

Unless otherwise specified in writing:

• The Client must pay according to the agreed payment schedule.
• Work may commence only after the required advance payment is received.
• Milestone payments must be paid before the next applicable phase begins.
• Final deliverables may be withheld until outstanding payments are cleared.
• Taxes and applicable government charges may be added where applicable.
• Third-party costs may be billed separately.
• Payment obligations are not dependent upon the Client’s internal approval processes unless specifically agreed in writing.

If payment is delayed beyond the agreed due date, Tenspick may:

• Pause work
• Suspend access to certain services
• Delay delivery
• Suspend maintenance
• Suspend hosting-related services where legally and contractually permitted
• Reschedule the project
• Charge applicable late-payment fees where agreed
• Recover reasonable collection costs where permitted by law

Project timelines may be automatically extended due to payment delays.

Refunds are governed by the applicable quotation, proposal, invoice, service agreement and Refund Policy.

Unless otherwise agreed:

• Payments for completed work are generally non-refundable.
• Advance payments may be non-refundable once work or resource allocation has commenced.
• Third-party fees may not be refundable.
• Domain and hosting charges may be non-refundable once purchased.
• Advertising expenditure paid to advertising platforms is generally outside Tenspick’s refund obligation.
• Custom development work already completed may not qualify for a refund.
• Cancellation requests must be submitted through an official communication channel.

Any refund approved by Tenspick will generally be processed using the original payment method or another mutually agreed method, subject to applicable payment-provider procedures.

Tenspick will make reasonable efforts to meet agreed timelines.

However, timelines may be affected by:

• Delayed Client feedback
• Delayed content
• Delayed approvals
• Delayed payments
• Changes in scope
• Third-party API issues
• Hosting issues
• Platform outages
• Government restrictions
• Force majeure events
• Technical dependencies

Tenspick will not be responsible for delays caused primarily by circumstances outside its reasonable control.

The number of revisions included in a project will be determined by the applicable proposal or quotation.

Once a design, website, content or deliverable is approved by the Client, subsequent changes may be treated as additional work.

The Client is responsible for reviewing deliverables carefully before approval.

Unless otherwise agreed in writing, Tenspick retains ownership of its pre-existing:

• Source code
• Frameworks
• Templates
• Libraries
• Components
• Internal tools
• Development methods
• Processes
• Systems
• Reusable code
• Proprietary technology
• Know-how

Upon full payment, ownership or usage rights in specifically commissioned final deliverables will transfer to the Client to the extent stated in the applicable project agreement.

Third-party components remain subject to their respective licences.

Source-code ownership and delivery will depend on the applicable project agreement.

If source-code transfer is included, Tenspick may provide the relevant project source code after all outstanding payments have been cleared.

Tenspick may retain ownership of reusable frameworks, libraries, tools and components incorporated into the project.

Projects may contain open-source software.

Such software is subject to its respective open-source licence.

The Client agrees to comply with applicable open-source licence requirements.

Tenspick does not transfer ownership of third-party open-source software.

The Client retains ownership of intellectual property supplied by the Client, including:

• Logos
• Trademarks
• Business names
• Original content
• Product photographs
• Brand materials
• Client-owned software
• Client-owned databases

The Client grants Tenspick permission to use such materials solely to provide the agreed Services.

Unless the Client expressly requests confidentiality in writing, Tenspick may display completed work in its:

• Portfolio
• Website
• Social media
• Presentations
• Marketing materials
• Case studies

Tenspick will not knowingly disclose confidential Client information merely for promotional purposes.

If a project is confidential or subject to an NDA, Tenspick will follow the applicable confidentiality restrictions.

Each party agrees to protect confidential information received from the other party.

Confidential information may include:

• Business plans
• Customer information
• Passwords
• API keys
• Source code
• Pricing
• Financial information
• Trade secrets
• Internal processes
• Unpublished product information

Confidential information will not be disclosed except where:

• Required by law
• Necessary to provide the Services
• Authorised by the disclosing party
• Already publicly available
• Independently developed without use of confidential information

Tenspick will handle personal data in accordance with its applicable Privacy Policy and applicable data-protection laws.

Depending on the nature of the engagement, Tenspick may process information provided by the Client or generated through use of its services.

The Client must not provide personal data to Tenspick unless the Client has a lawful basis and the necessary authority to do so.

Where required, the parties may enter into additional data-processing or confidentiality agreements.

Where applicable under law, individuals may have rights relating to their personal data, including rights concerning:

• Access to information
• Correction
• Erasure
• Consent withdrawal
• Grievance redressal
• Other rights provided under applicable law

Requests may be submitted through Tenspick’s designated privacy contact channel.

Tenspick may take reasonable steps to verify the identity of a requester before processing a request.

Tenspick will take reasonable technical and organisational measures appropriate to the nature of the Services to protect information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

The Client is responsible for maintaining the security of its own:

• Passwords
• Accounts
• Devices
• API keys
• Hosting credentials
• Third-party accounts

Clients must not share passwords or credentials unnecessarily.

Where access credentials are provided to Tenspick, they should be provided through reasonably secure channels where possible.

Tenspick may request updated credentials if required to perform the Services.

The Client must not use Tenspick’s Services for unlawful or fraudulent activities.

The Client must not use our Services to:

• Distribute malware
• Conduct fraud
• Conduct phishing
• Facilitate illegal activities
• Infringe intellectual property
• Harass or harm others
• Distribute unlawful content
• Circumvent security controls
• Attack or disrupt systems
• Conduct unauthorised access

Tenspick may suspend services where reasonably necessary to address serious misuse or legal risk.

Where users can submit information through a Client’s website, application or platform, the Client is responsible for establishing appropriate rules, moderation mechanisms and legal notices.

Tenspick is not automatically responsible for content submitted by end users of a Client’s platform.

Where Tenspick integrates a payment gateway, the payment transaction is generally processed by the relevant payment provider.

Tenspick does not normally store complete card numbers, CVV information or other sensitive payment credentials unless expressly required and lawfully configured for a specific service.

Payment providers may impose their own terms, fees and compliance requirements.

Where Tenspick provides communication automation, the Client is responsible for ensuring that messages sent to customers comply with applicable laws and platform policies.

The Client must not use automated communication services for unlawful spam, fraud, harassment or unauthorised messaging.

Third-party communication platforms may impose separate restrictions and fees.

Maintenance services are available only where included in the applicable package or maintenance agreement.

Maintenance may include:

• Bug fixes
• Minor updates
• Security updates
• Content updates
• Technical support

Major redesigns, new features and substantial development work may be charged separately.

Tenspick will make reasonable efforts to correct bugs attributable to its development work within the applicable support or warranty period.

Issues caused by:

• Client modifications
• Third-party plugins
• Third-party APIs
• Hosting changes
• Unauthorised code changes
• Browser/platform changes
• Client-provided code
• Misuse

may fall outside free support.

Tenspick will provide Services with reasonable skill and care.

Except where expressly stated in writing, Tenspick does not guarantee that:

• A website will never experience downtime.
• Software will always be completely error-free.
• A website will rank at a specific position.
• Marketing campaigns will achieve a specific financial result.
• Third-party platforms will remain available.
• AI-generated output will always be accurate.
• A particular business outcome will be achieved.

To the maximum extent permitted by applicable law, services are provided based on the agreed scope and specifications.

Tenspick does not provide legal, tax, accounting, investment, medical or other regulated professional advice unless expressly authorised and qualified to provide such advice.

Clients should obtain independent professional advice where required.

To the maximum extent permitted by applicable law, Tenspick will not be liable for indirect, incidental, special, consequential or loss-of-profit damages arising from the use of its Services.

Where legally permissible, Tenspick’s aggregate liability relating to a specific project will be limited to the amount actually paid to Tenspick for the affected Services during the applicable period, unless a different limit is expressly agreed in writing.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

Tenspick will not be responsible for failures caused by third-party providers, including:

• Hosting providers
• Domain registrars
• Payment gateways
• Google
• Meta
• WhatsApp
• Cloud platforms
• AI providers
• Email providers
• API providers
• Internet service providers

Tenspick may assist in troubleshooting such issues where reasonably possible.

Tenspick will not be liable for failure or delay caused by circumstances beyond reasonable control, including:

• Natural disasters
• War
• Terrorism
• Civil unrest
• Government actions
• Internet outages
• Power failures
• Cyber incidents
• Pandemics
• Strikes
• Infrastructure failures
• Third-party service failures

The affected party will make reasonable efforts to minimise the impact.

Either party may terminate a project or ongoing service according to the applicable agreement.

Tenspick may suspend or terminate Services if:

• Payments remain overdue
• The Client materially breaches these Terms
• The Client engages in unlawful activity
• The Client abuses Tenspick personnel
• The Client requests prohibited activity
• Continuing the service creates significant legal or security risk

Termination does not automatically cancel payment obligations already accrued.

Upon termination:

• Outstanding invoices become payable according to the applicable agreement.
• Tenspick may stop further work.
• Access to certain services may be suspended where contractually permitted.
• Client-owned deliverables may be provided subject to applicable payment obligations.
• Confidentiality obligations continue.
• Intellectual-property provisions continue where applicable.

Where permitted by applicable law and where specifically agreed in a project agreement, the Client may not knowingly solicit or directly hire Tenspick employees or contractors assigned to the Client’s project during the engagement and for a defined period following termination.

Any such restriction should be interpreted subject to applicable law.

The parties will first attempt to resolve disputes through good-faith communication.

Where a dispute cannot be resolved through discussion, the parties may pursue mediation, arbitration or appropriate legal proceedings as provided in the applicable agreement and under applicable Indian law.

The specific jurisdiction and dispute-resolution mechanism should be stated in the applicable Client agreement.

These Terms shall be interpreted in accordance with the laws applicable in India, subject to any mandatory legal requirements applicable to the Client or transaction.

Where a project-specific agreement specifies a particular jurisdiction, that agreement will govern to the extent permitted by law.

Tenspick may modify, improve, suspend or discontinue portions of its Services.

Where a material change affects an ongoing paid service, Tenspick will make reasonable efforts to communicate the change where appropriate.

Tenspick may update these Terms from time to time.

Updated Terms will be published on the official Tenspick website.

The “Last Updated” date will indicate the latest revision.

Continued use of the Services after an applicable update may constitute acceptance of the revised Terms, subject to applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure by Tenspick to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

These Terms, together with the applicable quotation, proposal, SOW, invoice, purchase order, privacy policy and other written agreements, constitute the agreement governing the relevant Services.

Official project communication may take place through email, approved project-management systems or other communication channels agreed between the parties.

The Client is responsible for maintaining accurate contact information.

Important notices may be sent to the email address or contact details provided by the Client.

For questions regarding these Terms, Services, privacy or grievances, contact Tenspick through:

For privacy or data-protection requests, Tenspick may designate a separate privacy or grievance contact from time to time.